Last Updated: 29 July 2026
At Little Extra, customer satisfaction is important to us. Every product is carefully inspected before dispatch to help ensure that it reaches you in excellent condition. Since our products fall under the categories of beauty, skincare, haircare, personal care, wellness, and other hygiene-sensitive products, we maintain a strict return policy to protect the health and safety of all our customers.
Orders may be cancelled only before they have been processed or dispatched from our warehouse. Once an order has been processed or dispatched, it can no longer be cancelled.
Due to the hygienic and personal nature of our products, we do not accept returns simply because you have changed your mind, no longer require the product, ordered the wrong item, dislike the fragrance or texture, experienced results different from your expectations, or provided an incorrect shipping address. Products that have been opened, used or tampered with are also not eligible for return unless they were received in a damaged or defective condition.
Please note that product packaging, labels, artwork, colours, fonts, promotional stickers, or other visual elements may be updated or changed from time to time as part of product improvements, regulatory requirements, or branding updates. Such changes do not affect the authenticity, quality, safety, formulation, or intended performance of the product and shall not constitute grounds for a return, replacement, or refund.
However, if you receive a product that is damaged during transit, defective, expired, missing items from your order, or if you receive an incorrect product, we will be happy to investigate and provide an appropriate resolution.
To report such an issue, please contact us through our Contact Us page within 48 hours of delivery. To help us process your request promptly, please include your Order Number together with 3-4 clear photographs and a 40-second video showing the product, the shipping label, the invoice (if available), and both the inner and outer packaging. Claims submitted without sufficient supporting information may take longer to process or may not be approved.
Once we receive your request, our Customer Care team will review the information and may contact you for additional details if required. We generally complete the verification process within 2 business days.
If your claim is approved, we may, at our sole discretion, offer a replacement, exchange, store credit, or refund depending on the nature of the issue, product availability, and the circumstances of the claim. If a replacement product is unavailable, an appropriate refund or store credit may be issued instead.
Where a return of the product is required, we will arrange a reverse pickup through one of our logistics partners whenever possible. If reverse pickup is not available for your location, you may be requested to ship the product to us, and where applicable, we may, at our discretion, reimburse reasonable shipping charges after verifying the claim. Returned products must be unused, unopened, and in their original packaging with all accessories, labels, and seals intact, unless the return is due to transit damage or a manufacturing defect.
Little Extra reserves the right to determine the most appropriate resolution for each approved claim, including a replacement, exchange, store credit, or refund, based on the nature of the issue, product availability, and the specific circumstances of the claim. Once the returned product reaches our warehouse, it will undergo a quality inspection. If the returned product is found to be inconsistent with the reported issue, or if it shows signs of misuse, intentional damage, excessive use, tampering, or any condition that makes it ineligible under this policy, we reserve the right to reject the return, replacement, or refund request.
If approved, refunds will be initiated to the original payment method wherever possible. Depending on your bank or payment provider, the refunded amount may take approximately 5–10 business days to reflect in your account after the refund has been initiated.
Please note that delivery charges, Cash on Delivery (COD) charges, Partial COD charges, gift wrapping charges, or other service fees, if any, are generally non-refundable unless the return or refund is a result of our error.
Refunds, replacements, or exchanges will not be provided for products that have been used contrary to the directions for use, stored improperly, modified, or damaged due to misuse, negligence, or normal wear and tear.
Little Extra reserves the right to refuse any return, replacement, or refund request that does not comply with this policy or where fraudulent activity, abuse of the return process, or repeated unreasonable claims are suspected.
For any questions regarding returns, replacements, or refunds, or to submit a request, please visit our Contact Us page. Our Customer Care team will be happy to assist you.
